“东泰精诚服务”品牌建立于2006年，秉承了东泰机械所有售后人“精于勤，诚于心”的服务理念；

“东泰精诚服务”始终致力于为您提供高水准的售后服务，坚信精湛的服务技术源于专业和勤奋、真诚的服务态度来自责任与用心。

精

维修技师经过东泰的专业培训，技术精湛；坚持以顾客满意为服务原则，以精致的配件和服务，追求精益求精。

诚

诚心，真心实意为顾客提供高品质服务，切实满足顾客需求；
诚意，真诚倾听顾客心声，全力提升顾客满意度；
诚信，价格公开、透明，顾客明明白白消费。

Superior

Repair technician through professional training, our skilled; adhere to customer satisfaction as the service principle, with exquisite accessories and services, the pursuit of refine on.

Sincere

Have a genuine and sincere desire to provide high-quality service for the customer, to meet customer demand.

专

以专注态度打造遍布全国的服务维修网络；
以专业技术服务每一位客户；
以专门课程传播机械操作及故障排除知识技能。

Professional

To focus on attitude to create a nationwide service repair network;
Professional and technical service to every customer;

快

备件中心覆盖全国，快速抵达；
急件飞机航空运输，快速无误；
廿四小时服务通道，快速维修；
现场维修分钟计时，快速完工。

Quick

Spare parts center covering the whole country, quickly arrived;
Dispatch aircraft air transport, fast and correct;
A 24 - hour service channel, rapid repair;
The scene repair minutes, rapid completion.

省

产品备件价格公道，省钱；
现场服务价格合理，省心；
服务网络分布普及，省事。

Cost Saving

Spare parts for the products at reasonable prices, save money;
On site service and reasonable price, worry;
Service network distribution of popularization, easy.

多

服务网点遍布全国多个城市，服务流程化、规范化、岗位齐全，人员多。

Abundant

The service network all over the country more than one city, service process, standardization, job is complete, a number of staff.

爱

精诚服务关爱服务活动，爱之深；
服务活动提供免费检修，爱之切；
服务维修配送精美礼品，爱之广。

Care

Excellent service for customers;
Free service provided frequently;
Free gift for customers while servicing.

全   365x24

365：天天服务，全面到位；
24小时的预约维修服务，无时不在；
24小时的现场救援服务，无处不在；

Overall: 365x24

365-day comprehensive services;
24-hour call for maintenance services;
24-hour call of rescue services anywhere you are;

责 5-10-2-2

5分钟—将顾客的求助信息反馈至服务店；
10分钟—询问顾客，服务店是否与其联系；
2小时—回访救援人员，询问是否到达；
第2天—回访顾客，询问是否对服务店服务满意；
将顾客每一需求视为己任，落实到底。

Responsibility: 5-10-2-2

5 Minutes-Transferring the customer's request to service shop,
10 Minutes-Confirming whether service shop contact with the customer;
Treat every customer's needs as our own responsibility and carry it out.